Privacy Policy

1. Scope and Controller

This policy applies to ReclaimDeposit websites, apps, and related services. ReclaimDeposit is the controller of personal information processed through the product.

2. Information We Collect

• Information you provide: name, email, mailing addresses, landlord details, case facts, uploads, and other content you submit.
• Account and transaction data: account identifiers, product tier, payment status, refund status, and mailing status.
• Usage and device data: page views, feature interactions, browser/device details, and diagnostic events when analytics are enabled.
• Communications: support requests and service-related email interactions.

3. How We Use Information

• Provide and operate the service, including case analysis, document generation, and mailing workflows.
• Process payments, prevent abuse/fraud, and maintain account security.
• Send transactional emails you request (for example, resume links or result summaries).
• Improve product reliability, performance, and usability.
• Comply with legal obligations and enforce our terms.

4. Legal Bases (EEA/UK)

If EEA/UK laws apply, we process personal data under one or more of these bases:

• Performance of a contract (providing the service you requested).
• Legitimate interests (service security, fraud prevention, product improvement).
• Consent (where required, for example certain analytics settings).
• Legal obligations.

5. Sharing and Service Providers

We share data with service providers only as needed to provide the product:

• Supabase for authentication, database, and secure storage.
• Stripe for payment processing.
• Lob / USPS workflows for physical mail delivery and tracking.
• Resend for transactional email delivery.
• PostHog for product analytics and diagnostics.
• OpenRouter and underlying model providers for AI-powered extraction/analysis features when you submit text, image, or PDF content for those features.

We may also share information if required by law, to protect rights/safety, or in a business transfer.

6. Cookies and Tracking

• We use essential cookies for authentication/session continuity.
• We use analytics technologies to understand product usage and improve reliability.
• You can control cookies through browser settings; some product features may not function properly if blocked.
• Our site does not currently respond to browser “Do Not Track” signals.

7. Data Retention

Saved draft cases and resume links expire after 30 days and are automatically deleted. For account, payment, mailing, and compliance records, we retain data for as long as needed to provide the service, comply with law, resolve disputes, and enforce agreements. You can request deletion at any time, subject to legal retention requirements.

8. Security

We use encryption at rest for sensitive fields and encrypted connections in transit. We also apply access controls and monitoring. No system is 100% secure, but we continuously work to reduce risk.

9. Your Rights and Choices

• Request access, correction, or deletion of personal information by contacting support.
• If you have an account, you can delete stored ReclaimDeposit application data from your dashboard.
• Dashboard data deletion removes stored case/inspection/vault metadata from ReclaimDeposit, but does not automatically delete your external authentication account.
• Opt out of marketing emails (if any) using unsubscribe links.
• California and other U.S. state residents may have additional rights under applicable law.

10. International Transfers

Our providers may process data in the United States and other jurisdictions. Where required, we rely on appropriate safeguards for cross-border transfers.

11. Children's Privacy

ReclaimDeposit is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this policy from time to time. We will update the “Last updated” date above and, for material changes, provide additional notice when appropriate.

13. Contact

Questions or privacy requests? Email us at support@reclaimdeposit.com.