Buyer support
Help for payment, delivery, and billing questions
If you need help before or after paying, email support@reclaimdeposit.com. This page explains the inbox workflow, what to include in your first message, and the response targets we publish before checkout.
Response target
same business day
Paid access or payment blocker
Use this if you paid and cannot open the paid confirmation, download the PDF, approve mail, or activate a purchased flow.
Email payment help →Response target
1 business day
Billing or refund question
Use this for refund requests, duplicate-charge questions, package changes, or questions about whether mail has already been submitted.
Email billing help →Response target
1-2 business days
General product question
Use this for package selection, workflow questions, or help deciding whether Starter, Basic, or Pro fits your situation.
Email general support →Include these details in the first email
Support can usually resolve a paid-flow issue in one pass if the first message includes the IDs and context below.
- ✓Payment session ID
- ✓Case ID
- ✓Property address
- ✓Email used for the purchase or account
- ✓Screenshot or exact error text
- ✓What you were trying to do when it failed
How triage works
- 1Paid blockers are triaged first so access, PDF delivery, or mail approval can be restored without losing the buyer.
- 2Billing and refund messages are checked next against payment status and mailing status before support confirms the correct resolution.
- 3General questions are answered after active blockers, usually with a direct next step into pricing, trust, or the paid workflow.
Refund request reason
If you are asking for a refund, log the main reason here first. This keeps refund cases categorized instead of leaving them buried in free-form email text.
Related pages
ReclaimDeposit provides document preparation services. We are not a law firm and do not provide legal advice.
For legal advice specific to your situation, please consult a licensed attorney.
Need product or billing help? support@reclaimdeposit.com or visit the support page. We aim to respond within 1-2 business days.