If an appliance stops working because it's old or worn, that's typically maintenance — not tenant damage. Landlords can charge when there's evidence of misuse or neglect that caused the problem.
When the charge can be legitimate
- Broken parts from misuse (e.g., doors forced, shelves snapped)
- Damage from improper cleaning (e.g., harsh chemicals that corroded surfaces)
- Neglect that caused failure (e.g., severe buildup that prevented operation)
Red flags
- Charging for normal mechanical failure with no misuse evidence
- No repair invoice or invoice that doesn't identify the unit/address
- Charging replacement cost when only a small part repair was needed
What to ask for
- Technician report describing cause of failure
- Repair invoice and parts list
- Photos showing the condition at move-out
How to dispute
- Request the technician's findings (cause of failure).
- Dispute any charges that appear to be routine maintenance or age-related failure.
- Ask for proof tying the damage to tenant misuse (not age).
Start with the dispute template, then escalate to a demand letter if the landlord won't correct it.
Tip: Use the Deduction Checker to sanity-check how the landlord calculated the charge.