For a countertop replacement claim, compare the damaged area, prior condition, repair options, replacement scope, actual cost, and any improvement beyond restoration.
Facts that may support the charge
- Large burns, chips, or stains that cannot be repaired
- Damage clearly beyond ordinary use and documented
- Replacement is necessary because repair is not feasible
Questions and warning signs
- Charging full countertop replacement for a small damaged area
- No photos or no explanation of why repair wasn't possible
- Contractor invoice with vague scope or an unexplained total
What to ask for
- Photos and measurements of the damaged area
- Contractor estimate explaining repair vs replacement decision
- Itemized invoice with materials and labor details
How to review or dispute it
- Request evidence and a repair-vs-replace explanation.
- Dispute full replacement if a localized repair is feasible.
- Ask for multiple estimates or itemization where possible.
If you want to challenge the charge in writing, customize the dispute template. Use a full demand letter when you are ready to request repayment by a specific date.
Tip: Use the Deduction Checker to review the amount and record which supporting documents are missing.