Countertop damage is often treated as a "full replacement" claim even when repair is possible. The right dispute focuses on proof, repair options, and reasonable cost.
When the charge can be legitimate
- Large burns, chips, or stains that cannot be repaired
- Damage clearly beyond ordinary use and documented
- Replacement is necessary because repair is not feasible
Red flags
- Charging full countertop replacement for a small damaged area
- No photos or no explanation of why repair wasn't possible
- Inflated contractor invoice with vague scope
What to ask for
- Photos and measurements of the damaged area
- Contractor estimate explaining repair vs replacement decision
- Itemized invoice with materials and labor details
How to dispute
- Request evidence and a repair-vs-replace explanation.
- Dispute full replacement if a localized repair is feasible.
- Ask for multiple estimates or itemization where possible.
Start with the dispute template, then escalate to a demand letter if the landlord won't correct it.
Tip: Use the Deduction Checker to sanity-check how the landlord calculated the charge.