Flooring disputes often hinge on ordinary deterioration versus tenant-caused damage. Review prior condition, repairability, affected area, age, actual cost, and replacement betterment without assuming a universal lifespan formula.
Facts that may support the charge
- Deep gouges, burns, or large stains caused by tenant actions
- Water damage due to negligence (e.g., long-standing leak not reported)
- Damage requiring repair/refinish beyond routine maintenance
Questions and warning signs
- Full-floor replacement when spot repair/refinish is possible
- No photos or no explanation of why repair wasn't feasible
- Charging for routine refinishing after long tenancy as tenant damage
What to ask for
- Photos and condition notes showing the damage area
- Estimate explaining repair vs replacement decision
- Itemized invoice for materials and labor
How to review or dispute it
- Dispute scope: spot repair vs full replacement.
- Dispute charges that look like routine refinishing/turnover.
- Request itemized estimates and evidence tying damage to tenant actions.
If you want to challenge the charge in writing, customize the dispute template. Use a full demand letter when you are ready to request repayment by a specific date.
Tip: Use the Deduction Checker to review the amount and record which supporting documents are missing.