Key and lock charges are common: missing keys, garage remotes, or "rekeying" the unit. These charges should match actual replacement/rekeying costs and should be supported by receipts.
When the charge can be legitimate
- Keys/remotes were not returned and replacement was necessary
- Security risk required rekeying because keys were lost
- Lease clearly assigns a reasonable replacement fee and it matches actual costs
Red flags
- Flat rekeying fees with no invoice or locksmith receipt
- Charging rekeying when all keys were returned
- Charging premium replacement costs without proof
What to ask for
- List of keys/remotes issued at move-in vs returned at move-out
- Locksmith invoice for rekeying (date, address, service details)
- Replacement receipts for remotes/fobs/keys
How to dispute
- Confirm what you returned (photos, signed key receipt, move-out checklist).
- Request receipts/invoices for rekeying and replacements.
- Dispute charges that exceed actual documented cost.
Start with the dispute template, then escalate to a demand letter if the landlord won't correct it.
Tip: Use the Deduction Checker to sanity-check how the landlord calculated the charge.