Compare missing-key, remote, or rekeying charges with the move-in inventory, key-return record, lease terms, invoice, and the rule that applies to the rental.
Facts that may support the charge
- Keys/remotes were not returned and replacement was necessary
- Security risk required rekeying because keys were lost
- The lease and applicable law support the charge, and the amount matches documented work or replacement cost
Questions and warning signs
- Flat rekeying fees with no invoice or locksmith receipt
- Charging rekeying when all keys were returned
- Replacement amount is not supported by a receipt or itemized cost record
What to ask for
- List of keys/remotes issued at move-in vs returned at move-out
- Locksmith invoice for rekeying (date, address, service details)
- Replacement receipts for remotes/fobs/keys
How to review or dispute it
- Confirm what you returned (photos, signed key receipt, move-out checklist).
- Request receipts/invoices for rekeying and replacements.
- Ask for the basis of any amount beyond the documented work or replacement cost.
If you want to challenge the charge in writing, customize the dispute template. Use a full demand letter when you are ready to request repayment by a specific date.
Tip: Use the Deduction Checker to review the amount and record which supporting documents are missing.