For pet-related odors, stains, scratches, or treatment, compare the move-in and move-out condition, evidence tying the issue to the tenancy, the repair scope, and the documented amount.
Facts that may support the charge
- Urine stains/odor requiring remediation supported by invoices
- Scratches/chewing that requires repair beyond normal wear
- Flea treatment needed due to tenant's pet and supported by proof
Questions and warning signs
- Charging for "pet odor" with no inspection notes, photos, or invoice
- Charging full new-item replacement without explaining age, prior condition, repair options, scope, or betterment
- Vague "pet treatment" line items with no vendor details
What to ask for
- Photos and inspection notes documenting the damage
- Cleaning/remediation invoices and dates of service
- Item age/installation dates for anything replaced (carpet, blinds)
How to review or dispute it
- Request proof tying the issue to pet damage (not ordinary wear).
- Ask for the factual and legal basis for assigning full replacement cost rather than documented actual loss.
- Ask for vendor invoices and scope details for any remediation.
If you want to challenge the charge in writing, customize the dispute template. Use a full demand letter when you are ready to request repayment by a specific date.
Tip: Use the Deduction Checker to review the amount and record which supporting documents are missing.