"Professional cleaning" is often presented as a default requirement. In disputes, what matters is whether the unit was left materially dirtier than move-in condition and whether the landlord can prove the cleaning was necessary.
When the charge can be legitimate
- The unit was left significantly dirty compared to move-in condition
- Cleaning addressed tenant-caused mess beyond ordinary use
- The landlord can document the work performed and actual cost
Red flags
- Flat cleaning fee with no itemization
- Invoice that doesn't reference your unit/address
- Charges that look like routine turnover cleaning
What to ask for
- Itemized list of what was cleaned and why it was needed
- Invoice/receipt and date of service
- Before/after photos (or inspection notes) showing condition
How to dispute
- Request itemized cleaning scope and invoice proof.
- Attach move-out photos showing condition at surrender.
- Dispute any charges that appear to be routine turnover cleaning.
Start with the dispute template, then escalate to a demand letter if the landlord won't correct it.
Tip: Use the Deduction Checker to sanity-check how the landlord calculated the charge.