Compare the claimed condition with inspection records and the actual remediation performed, including its scope, date, and documented cost.
Facts that may support the charge
- Professional remediation was necessary and supported by invoices
- Odors were documented in inspections and corroborated by evidence
- Smoke residue required specialized cleaning beyond routine turnover
Questions and warning signs
- No vendor invoice (only a flat "deodorizing" fee)
- No documentation of odor condition at move-out
- Charging for "ozone treatment" or repainting with no proof it was needed
What to ask for
- Inspection notes and photos documenting the condition
- Vendor invoice describing the remediation steps performed
- Timeline: when the work was done and by whom
How to review or dispute it
- Request the vendor invoice and inspection notes.
- Dispute unsupported flat fees and require itemization.
- Attach evidence of condition at move-out (photos, witnesses, walkthrough notes).
If you want to challenge the charge in writing, customize the dispute template. Use a full demand letter when you are ready to request repayment by a specific date.
Tip: Use the Deduction Checker to review the amount and record which supporting documents are missing.