"Wall washing" charges are often disputed because minor marks and scuffs are normal wear. The key dispute issues are: was the wall condition beyond ordinary use, and is the charge proven and reasonable?
When the charge can be legitimate
- There are heavy stains, grime, or smoke residue beyond normal use
- Walls require extra cleaning due to tenant-caused conditions
- Invoice documents scope and cost of wall-specific cleaning
Red flags
- Charging wall washing after a long tenancy where repainting is routine anyway
- No photos showing wall condition
- Flat "cleaning" fee with no breakdown
What to ask for
- Photos of walls at move-out
- Invoice/work order and scope of wall washing performed
- Move-in documentation to compare baseline condition
How to dispute
- Request photos and scope for wall-specific cleaning.
- Attach your move-out wall photos (wide + close-ups).
- Dispute routine turnover cleaning charges without proof.
Start with the dispute template, then escalate to a demand letter if the landlord won't correct it.
Tip: Use the Deduction Checker to sanity-check how the landlord calculated the charge.